2021 was a year when I confirmed the idea that no business school or previous leadership experience can prepare you for volatile markets, changing environments, and real-life business. Even my ten years at Cisco Systems Canada and seven years at Flawless Inbound couldn't help because the last two years were 100% learning in the arena. Lesson learned: it does not matter if you are leading a team of 60 or 600; building and working with cross-functional teams is a critical skill.

Here are some lessons I learned in 2021 while still applying my servant leadership style.

Over a regular week, you receive dozens of invitations to register for a webinar or a whole series of digital events – panel discussions, Q&A sessions, lunch & learns, and so on. How many of those sessions do you register for, left alone attend? Looking at these numbers from the organizer’s perspective might be uninspiring, to say the least. While Zoom fatigue is no joke and live attendance for your company’s events might be dropping proportionally, there are still good reasons for holding webinars. Instead of ditching them, try considering webinars as a flexible and valuable resource. Let’s explore how you can reuse webinar recordings to increase sales, boost engagement, extract quotable snippets, and more!