As the Co-Founder and COO of Flawless Inbound, I believe that having resilient operations is important for all industries. Operational Resilience is a form of lived Change management that we practice every day and on which we fall back in times of rapid change. It ensures business continuity and allows us to successfully navigate all types of risks – including pandemics like the one we are currently experiencing with CoVid-19.
When a customer’s faced with a choice of amazing versus poor customer service, which do you think they’ll pick?
Want to see some results from your digital marketing efforts? Here’s five steps that work well to build a marketing strategy that’s realistic, effective, and adaptable.
Maybe you want to say, “two new customers.” And sure, it is. But what’s better still is actually retaining an existing customer.
You don’t go from zero to riding an elevator to the 100th floor penthouse in a day.
What does company culture mean to you? As the Founder/CEO of a SMB do you have a clear understanding of what a good company culture is? Have you made the proponents and elements of your own business’ culture clear to all of your team members?