Earlier this week and During the Famous Inbound 2020, HubSpot (if some of you do not know them) a Global Leading Cloud Growth Platform (CRM/Sales/Marketing /Ticking/CMS) platform, introduced a brand-new set of game changing features that set it in direct competition with big names like SAP and Salesforce, allowing it to grow its target market to include mid-sized companies.
At Flawless, we have a saying: “A business is only as good as its customer service.” In the case of Levven, this mantra became the solution to their biggest problem: their lack of a ticketing system. Let us walk you through the story of a successful HubSpot implementation in 4 parts.
Customer success stories are one of the most powerful tools in a marketer’s arsenal. Satisfied customers are a source of inspiration. They help current and potential customers make the most of their purchase, become loyal to the brand, and provide referrals
What’s the point of customer service? A cost centre with the sole goal of getting the customer off the line as quickly as possible?
We’ve explained how Sales, Marketing, and Customer Service are the crucial three revenue growth drivers in any company and why Sales and Marketing should align. A good lead process starts in marketing, gets handed off to sales, requires an excellent customer experience, and then the subject of continuous, relevant, helpful contact from each department as relevant.
Did you have to take time out of your day and call someone? Were you placed on hold? Did you have to call back? Did you have to explain the same situation to three different people as you got shuttled around before someone finally dealt with the problem?